Overview

If measured points disappear from the screen or are missing from exported CSV or DXF files, the cause is typically a filter setting, an incorrect export configuration, or a corrupted project file.

Step 1: Check the Points Filter

1. Navigate to the Points list page.
2. Tap the Filter button.
3. Ensure that the appropriate point types are selected: Measured, Imported, and/or Constructed.
4. If some types were unselected, re-enable them and check whether your points reappear.

Step 2: Check Export Settings

1. Tap the Job button (top left).
2. Select Export (right side).
3. Choose the export location (External Storage or internal).
4. Select your desired formats (CSV, DXF, etc.).
5. Tap Options to verify that all required point types are included in the export.

Step 3: Reset Settings to Default

If export options appear misconfigured:

1. Go to Menu > Settings > Reset to Default.
2. Re-attempt the export.

Step 4: Test with a New Project

If points are still missing, the original project file may be corrupted:

1. Create a new project in iCON Trades.
2. Enter a few test measurements.
3. Export the new project and verify the points appear correctly.
4. If the new project exports correctly but the original does not, the original project is likely corrupted. Contact support for assistance recovering data.

Related Articles

• Exporting Project Files via USB
• Export Units Mismatch (Feet vs. Metric)
• Fusion 360 Import Error: 3D Polylines Not Supported