Overview

If your iCON iCS instrument is not connecting to the Leica iCON Trades app, the most common cause is a corrupted device profile. Deleting and recreating the device profile resolves this in the majority of cases.

Steps to Fix

1. Open the Leica iCON Trades app on your tablet.
2. Navigate to Device Manager.
3. Find the existing device profile for your iCS instrument.
4. Delete the current device profile.
5. Add the instrument back by creating a new device profile.
6. Attempt to connect again.

Additional Step: Sensor Reset

If recreating the device profile does not resolve the issue, perform a sensor reset on the instrument:

1. Press and hold the power button on the iCS for 8 seconds until it resets.
2. Once the instrument restarts, return to Device Manager and create a new device profile.

Still Not Connecting?

If the issue persists after both steps above, contact Advanced Dimensions support. Be ready to provide your instrument serial number and a description of any error messages displayed.

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