What is the Leica 3D Disto Customer Care Package (CCP)?

What is the Leica 3D Disto Customer Care Package (CCP)?

Overview

The Customer Care Package (CCP) is a 1-year subscription required to activate and use the Leica 3D Disto software. It is available exclusively through Advanced Dimensions.

What the CCP Includes

  • A valid license key to activate the 3D Disto software on your device
  • Access to limited Leica Geosystems support for the 3D Disto platform

What the CCP Does NOT Include

  • Software updates – The Leica 3D Disto has been discontinued by Leica Geosystems, and no further updates are being released.
  • Hardware warranty or repair services
  • Access to new features

Who Needs It?

Any customer who wants to run the 3D Disto software must have an active CCP. This applies to:

  • New users setting up the software for the first time
  • Existing users whose previous CCP has expired
  • Users who have reinstalled the software or switched devices

How to Purchase

Purchase the CCP directly from our store: advanceddimensions.com/products/3d-disto-customer-care-package

After purchase, email us your unit serial number and we will provide your license key within 24 hours.

Is It Worth It for Older Units?

The 3D Disto is a discontinued product, and the CCP provides only a license key and limited support β€” no updates. Whether it makes sense depends on your workflow. If you rely on the 3D Disto regularly for measurements and don't need new features, the CCP is the only way to keep it activated and running. If you have questions, contact us at support@advanceddimensions.com and we can help you evaluate your options.

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